Job Description:
L2 – Jr Support Analysts ;Â
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Skills : Flutter, Node.js, PostgreSQL
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IT & Relevant Exp. | 1 to 2 years |
Domain Experience | Insurance (good-to-have) |
Job Duties / Responsibilities | -Good written and Verbal communication -Must have hands-on experience in supporting business applications. -Should have prior experience in application support activities (i.e., Incident Management, Problem Management, Service Request Fulfillment, App Performance Monitoring, Batch Job Monitoring and Root Cause Analysis). -Resolve defect fixes and work on minor enhancements/ change requests. -Adhere to customer’s IT Support processes, Security policy and SLA -Collaborate with app end users and Development Teams to provide E2E resolution for support issues. -Coordination/Support for Release Management & Deployments. -Prepare Application related documents. ?Willing to work in rotational shifts |
Skills (Must-have) | -Working knowledge on Flutter, Node.JS, PostgreSQL -Experience in providing app support & maintenance services and good understanding of ITIL Service Lifecycle processes. |
Skills (Good-to-have) | -Experience in using DevOps tools -Experience in Web APIs, WCF, AngularJS, and jQuery -Experience in working in an Agile Team – |
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Required Skills
Basics of JavaUnix , Shell scripting & PL SQL Query