Job Summary: Process Executive - Voice
As a Process Executive in a voice-based role, you will be responsible for delivering exceptional customer service and support through phone interactions. Your expertise in communication and problem-solving will play a crucial role in enhancing customer satisfaction and operational efficiency.
Key Job Details
- Job Number: 00061154781
- Travel Required: No
- Job Category: Technology & Engineering
- Location: Hyderabad, India
- Date Published: October 28, 2024
- Employment Type: Full-time
- Work Model: Work from Office
Responsibilities:
Communication Skills: Utilize excellent writing, reading, and spoken communication abilities, with a strong emphasis on English language proficiency.
Customer Support: Leverage previous experience in phone customer support operations to effectively assist customers and resolve their inquiries.
Cultural Awareness: Demonstrate fluency in languages and an understanding of cultural nuances for non-English supported locales.
Problem-Solving: Employ strong search skills and a logical approach to tackle challenges that arise during customer interactions.
Digital Literacy: Stay informed about trends and best practices in the digital social space, including engagement strategies and potential pitfalls.
Quick Learner: Adapt rapidly to process complexities and operational changes, ensuring seamless service delivery.
Interpersonal Skills: Exhibit excellent communication and interpersonal abilities to foster positive interactions with customers and team members.
Technical Proficiency: Be proficient with computer operating systems and business applications relevant to the role.
Opportunity Identification: Recognize areas of opportunity or ambiguity in processes and communicate these insights to supervisors for improvement.
Best Practices Sharing: Collaborate with team members to share insights and best practices, promoting a culture of continuous improvement.
Ideal Candidate:
The ideal candidate will possess a strong customer service background, exceptional communication skills, and the ability to navigate complex processes while maintaining a customer-centric approach. A proactive mindset and a willingness to learn are essential for success in this role.
The Cognizant Community
At Cognizant, we pride ourselves on our high-caliber team that appreciates and supports one another. Our energetic, collaborative, and inclusive workplace fosters an environment where everyone can thrive. With over 300,000 associates worldwide, we are more than just a company; we are a global community committed to making a difference.
We don’t just dream of a better way—we make it happen. Our commitment extends beyond business; we care for our people, clients, communities, and the climate by doing what’s right. We encourage innovation, allowing you to build a career path that aligns with your goals and aspirations.
About Us
Cognizant is one of the world’s leading professional services companies, dedicated to transforming business, operating, and technology models for the digital era. Our consultative approach helps clients envision, build, and run innovative and efficient businesses. Headquartered in the U.S. and listed on NASDAQ-100, Cognizant is recognized among Forbes World’s Best Employers for 2024 and consistently ranks as one of the most admired companies globally. Learn more about how we empower clients with digital solutions at cognizant.com.
Our Commitment to Diversity and Inclusion
Cognizant is an equal opportunity employer that embraces diversity and champions equity. We are dedicated to fostering a community where everyone feels heard, accepted, and welcomed. Applications are evaluated without regard to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or any other protected characteristic as outlined by law.
Disclaimer
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, in accordance with applicable law.
Applicants may need to attend interviews in person or via video conference and may be required to present a current state or government-issued ID during each interview.